What is the Friends and Family test?
Since its launch in 2013, more than 10 million pieces of patient feedback have been submitted. The FFT has been rolled out across most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, patient transport and more.
How does it work?
When you complete your treatment or are discharged from a service, you’ll often be invited to complete the FFT. You may be asked while you are still on the premises to fill out a Paper questionnaire and place it in the box or Text messages will be sent out.
How will the results be used?
Service providers will gather the results and analyse them rapidly to see if any action is required. The responses to the FFT questions will be used to create an overall score, which will be published on the NHS website (please enclose the link to click on https://www.nhs.uk/using-the-nhs/about-the-nhs/friends-and-family-test-fft/ ). The comments, however, are retained by the service, to pass on to staff and managers
If you would like to fill out a questionnaire for yourself please see below;