Welcome

Mission Statement

“Ash Grove Medical Centre aspires to be at the heart of our local community. We aim to offer caring, timely, proactive and appropriate responses to the needs of our population.”

Vision Statement

To provide our patients with access to the services they need to maintain their health and wellbeing, both physical, mental and social. Through effective communication we will work with our community to understand, empower and educate.”

Appointments:

If you need an appointment or to contact the surgery, we have various ways you can contact us:

PATCHS – please click on the following link to use https://patchs.ai/practice/ashgrovemedicalcentre
- Easier to contact us. Get help without having to wait in a telephone queue to speak to a Patient Coordinator.
- Quicker response.
- More convenient. Get health advice, fit notes, repeat prescriptions, appointment bookings and more, without leaving your house.
- Easy to use. You only need to answer a few questions to get help from the practice.
- Explain your problem more fully and without time pressure. Take time to write about your problem. Review and edit your answers before sending them to us. Keep a written record to refer to in future.
- Benefits for vulnerable patients. Carers can use Patchs on behalf of patients who can't use Patchs for themselves.
Through SystmOnline or the NHS App - https://www.nhs.uk/nhs-app/
Telephone the surgery on 01977 673141 (8.00 am to 6.30pm – Monday to Fridays (Excluding Bank Holidays)

Care Navigation:

Our Patient Coordinators are trained in Care Navigation and will direct you to the most appropriate service to be dealt with in the most effective and appropriate way. Care navigation can occupy many roles and plays a crucial part in helping patients get the right support, at the right time, to help manage a wide range of needs.

Our Patient Coordinators will therefore ask you the nature of your problem to enable them to direct you to the most appropriate care for your needs. All members of the GP practice follow data protection regulations and therefore keep all information given confidential.

Care Navigation is about getting the right care, by the right person, at the right time for patients in Knottingley and the surrounding areas.

Care navigation improves access to primary care services for patients. It allows primary care staff to provide patients with information on health and wellbeing services local to their community.

It is designed to give our patients choice to access the most appropriate service, offering our patients some alternatives to having a GP appointment, if it is suitable for them.

Our practice team has a variety of clinicians who are available to help you, this includes GPs, Advanced Clinical Practitioners, Pharmacists, Practice Nurses, Health Care Assistants, First Contact Physio, Mental Health Practitioner, Care Coordinators, General Practice Assistants (GPA), Phlebotomists, Health & Wellbeing Coaches.

care navigators

Appointments to book online:

We have some appointments available to book online or via the NHS App these include Cervical Screening (Smears), Phlebotomy (Blood tests), Pill Reviews, Depo Injections, B12 Injections, Shingles Vaccinations, Pneumonia Vaccinations and Diabetic Part 1 checks.

Pharmacy First:

If you are suffering with any of these 7 common conditions, you do not need an appointment at the surgery. Contact us and we can refer you to a Pharmacy, who can offer advice and issue certain medications needed.

Pharmacy First

GP Care Wakefield:

This is an extension to our surgery and offers our patients evening and weekend appointments at Northgate Surgery or another facility in the Wakefield District. These appointments will suit patients who prefer an evening weekday appointment or during the weekend.

You can book appointments for:

Routine GP appointment, Bloods, BP checks, Spirometry, Cervical Screening, Long Term Conditions, B12’s, Depo Injections, simple dressings, stitch removal, hypertension reviews

Please speak to our Patient Coordinator Team to book.

GP Care

Need a physio? Self refer

You can now refer yourself directly for MSK physiotherapy without needing an appointment at you GP practice. You must be aged 16 or over.

For details and to complete the online form, please visit https://novushealth.co.uk/ or call 01924 224497

Chaperone

You may request a suitably trained chaperon for any procedure, test or examination.

Friends and family are not permitted to act as chaperones.

Please note – both male and female clinical team members work within the practice, if you have a preference, please ensure you discuss this when you book your appointment. For more information, please speak to reception.

We would like to thank all patients for their ongoing support and patience.

Test results

All results are processed daily if any follow-up action is needed the surgery will contact you directly.

If your test was conducted by the hospital, please be aware that the results are sent directly to them, and you should contact the relevant department at the hospital for further information.

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use our 'patient online service' you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.